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Data Protection Complaints Process

Last updated: 28 May 2026

Gadgetly is a trading name of Mad Tech Heads Ltd (registered in England and Wales, company number 14440918), the data controller responsible for your personal data. We are committed to handling your personal data responsibly and in line with the UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office under registration number ZC131659.

If you believe we have not handled your personal data properly, we want to hear from you. This page explains how to raise a complaint, what we will do, and what you can do if you are still not happy.

1. How to Raise a Complaint

You can contact us in any of the following ways:

  • Email: info@gadgetly.co.uk
  • Post: Data Protection, Mad Tech Heads Ltd, Office 7622, 182-184 High Street North, London, East Ham, E6 2JA, United Kingdom
  • Phone: 07412 453243

To help us look into your complaint quickly, please tell us:

  • your name and the best way to reach you;
  • what happened and the dates involved, as far as you can recall;
  • any order references, email addresses or account details connected to the issue;
  • what you would like us to do to put things right.

2. What Happens Next

  • We will acknowledge your complaint within 5 working days of receiving it.
  • We will investigate what happened, which may involve asking you for more information.
  • We will send you a full written response within 30 calendar days. If the matter is complex and we need longer, we will let you know and keep you updated.
  • Where we have got something wrong, we will explain how we are putting it right and what we are doing to prevent it happening again.

3. If You Are Not Satisfied

If you are unhappy with our response, or with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator. You can contact the ICO at any time — you do not have to wait for us to respond first — though we would welcome the opportunity to resolve your concerns directly.

You can reach the ICO at:

  • Website: https://ico.org.uk
  • Helpline: 0303 123 1113
  • Live chat: available via the ICO website
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

4. Our ICO Registration

Mad Tech Heads Ltd is registered with the Information Commissioner’s Office under registration number ZC131659. You can verify our registration on the ICO’s public register at https://ico.org.uk/ESDWebPages/Search.

5. Your Other Rights Under UK GDPR

Separately from making a complaint, you have a number of rights over your personal data. You have the right to:

  • be informed about how we use your data;
  • access the personal data we hold about you;
  • rectify inaccurate or incomplete data;
  • erase your data in certain circumstances (the “right to be forgotten”);
  • restrict or object to how we process your data;
  • data portability — to receive your data in a portable format or have it transferred.

To exercise any of these rights, email us at info@gadgetly.co.uk. We will normally respond within one month. For more detail on how we use your data, please see our Privacy Policy.

Last updated 28 May 2026. This process is reviewed annually.